Privacy Policy

Last Updated: 20/8/25
Company: Bullion Voyage

Bullion Voyage (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, products, services, content, events, or email communications (collectively, “Offerings”).

By using our Site or Offerings, you consent to the practices described below.

1. Data We Collect

We may collect the following personal data when you interact with our Offerings:

a. Account / Contact Information:

  • Name, email address, phone number, billing address, payment details (via secure processors only)

b. Usage Information:

  • Pages visited, links clicked, time spent on pages, referral sources, IP address, device type

c. Communications:

  • Messages sent via contact forms or email, email newsletter sign-ups, feedback, surveys

d. Event / Retreat Registrations:

  • Dietary requirements, emergency contact, travel preferences, and other relevant booking details

2. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and manage our Offerings (digital products, events, Bug Free Mind program, newsletters)
  • To process payments, bookings, and refunds
  • To communicate with you, including service updates, offers, and marketing
  • To improve our Offerings, website experience, and services
  • To comply with legal obligations

3. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Contractual necessity: to deliver purchased Offerings or fulfil bookings
  • Consent: where you have opted into newsletters or marketing
  • Legitimate interests: to improve our website and Offerings, prevent fraud, or communicate relevant updates
  • Legal obligation: to comply with applicable laws

4. Sharing Your Data

We do not sell or trade your personal information. We may share your data with:

  • Service providers (e.g., payment processors, email platforms, webinar platforms)
  • Event partners or venues for booking and safety purposes
  • Legal or regulatory authorities if required by law

All third-party providers are bound by strict data protection agreements.

5. Cookies and Tracking

We use cookies and similar technologies to improve website functionality and measure performance. Cookies may be:

  • Essential: for site functionality
  • Analytics: to understand user behaviour
  • Marketing: to personalize offers and measure campaigns

You can manage cookies via your browser settings. Disabling non-essential cookies may affect some features.

Full cookie policy can be found here:

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase your data (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent for marketing communications
  • Lodge a complaint with a supervisory authority (e.g., ICO in the UK)

Requests can be sent via: Please open a support ticket here

7. Data Retention

We keep your personal data only as long as necessary to provide Offerings, fulfill legal obligations, or resolve disputes. When no longer required, we securely delete or anonymize your data.

8. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

9. International Transfers

If your data is transferred outside the UK/EEA (e.g., email or cloud providers), we ensure appropriate safeguards, including standard contractual clauses, are in place.

10. Children

Our Site and Offerings are not intended for children under 18. We do not knowingly collect data from minors.

11. Changes to this Policy

We may update this Privacy Policy to reflect changes in practices, laws, or products. Material changes will be communicated via the Site or email.

12. Contact

Questions about your data or this Policy can be directed to:
Contact: Please open a support ticket here

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